Privacy Policy

01Who we are

KJM Roof & Build Ltd is the data controller for the personal information described in this policy.

02What information we collect

• Enquiry details – your name, email, phone number, property address and project details when you use our contact form, email or call us
• Project information – details needed to quote for, carry out and invoice your work, such as site photos, measurements and payment records
• Website usage data – pages visited, device and browser type and approximate location, collected through cookies and Google Analytics

03How we use your information

• To reply to your enquiry and arrange a site visit or quote
• To carry out, manage and invoice your roofing or building work
• To deal with warranties, aftercare and any complaints
• To meet our legal, tax and accounting obligations
• To understand how our website is used so we can improve it

04Our legal basis

• Contract – when we need your information to quote for or carry out work for you
• Legitimate interests – to respond to enquiries and run our business
• Legal obligation – to keep records required by law, such as financial records
• Consent – for non-essential cookies, including Google Analytics. You can withdraw consent at any time

05Cookies and Google Analytics

Our website uses cookies. Some are essential for the site to work. Others, including Google Analytics, help us understand how visitors use the site, such as which pages are visited and for how long. This data is processed by Google.

You can control or delete cookies in your browser settings, and opt out of Google Analytics with the Google Analytics opt-out add-on.

06Who we share your information with

We never sell your information. We only share it where needed with:

• Our website hosting provider
• Google, for website analytics
• Our accountants, and HMRC where required by law
• Subcontractors or suppliers working on your project, only where needed to complete the job

Some providers may store data outside the UK. Where they do, appropriate safeguards are in place.

07How long we keep your information

• Enquiries that don’t lead to work – up to 12 months
• Customer and project records – up to 6 years after completion, or longer if needed for warranty purposes
• Financial records – as long as the law requires

08Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information
• Object to or ask us to limit how we use it
• Withdraw consent where we rely on it
• Ask us to transfer your information to another organisation

To use any of these rights, email info@kjmroofandbuild.com. We’ll respond within one month.

09Keeping your information safe

We take sensible steps to protect your information, including secure hosting and limiting access to people who need it.

10Complaints

If you’re unhappy with how we’ve handled your information, please contact us first. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

11Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.